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cHow gives you a timely, insightful and precise information on how your enterprise performs. This means being proactive and able to respond faster.

Having field workforce doesn't mean out of control.

Are stores being supplied with your products? Are they displayed the way you want them to be? Are your promotional materials delivered? Your team can report whatever you need, in real-time.

cHow’s mobile technology lets you better manage the distribution and shorten the time to both the resolution and the revenue.

How it works?

1 Setting up

Tasks

Create a scenario to be executed in the field. The scenario may consist of open questions, closed questions, images…

Users

Give tasks their deadlines and assign them to the users. You may allow the users to delegate the tasks further down.

Locations

Define the locations or areas in which the tasks are to be executed. You may also define the desired number of executions.

2 Execution

Performing the tasks

Using a mobile application, the users perform their tasks according to the scenario. The actual performance is confirmed using geolocation.

3 Reports

Reporting system

The tasks results, responses and images can be viewed in and exported from a comprehensive reporting system.

You probably already have a CRM system?

So what do you need cHow for?

CRM systems are focused on relationships with members of defined organizations. They all have addresses, phone numbers etc. Your sales team reports information based on conversations during visits and calls, calculate the potential and monitor the life-cycle of every client.

cHow is focused on managing channel execution at scale. Collect data and get execution issues fixed!

Visibility

You're getting real-time information about everything that is going on with your brand - in any store, on any shelf.

More control

cHow will help you manage the supply of your product better and monitor what's important for the business - stock shortages, adherence to marketing guidelines etc.

Quick reactions

cHow allows you to create and assign tasks to your field workers and monitor their performance towards the desired goals.

Client satisfaction

Gathering data using our mobile application enables you to share it with your client in real-time. You'll raise their satisfaction level and assert your credibility.

Accurate small data

cHow turns big data collected from the field into small data bringing the most important message in an easy-to-use form. Every member of your organization gets just this part of the data which is essential to him.

Get the real-time data from your field team – easily and reliably.

It can be challenging to manage large, distributed workforces. cHow will dramatically amplify the value your field team provides. Just create, assign, execute and report on thousands of tasks in no time, generating real-time insights you need.

cHow enables not only to collect data, but also to collaborate closer, let them know of your forecasting and daily operations.

cHow helps to inform business strategy and to drive business growth.

Our platform leverages the latest innovations in mobile and GPS technology, supporting the needs of business today and in the future.

cHow simplifies the engagement process from onboarding to project management, while also delivering important metrics to help to inform business strategy and to drive business growth.

Use cases

Non-addressed prints distribution company

The company delivers leaflets and promotional newsletters to houses and flats. Its clients are usually trading chains (like supermarkets or drugstores). The reports on the delivery performance are based on the information acquired by the field agents, controlling predefined spots.

Petrol station chain

Company’s internal auditors make routine visits to the petrol stations. After each of these they report numerous aspects - the execution of promotional activities, cleanliness, supply etc. The data in these reports - the Station Assessment Sheets - are conveyed to the appropriate departments within the organization so they can take corrective actions. The aggregates are used by the management, overlooking the situation within the whole chain and making strategic decisions.

Insurance company

Insurance experts, having inspected a damaged object that is a subject of an insurance procedure (i.e. a crashed car), fill a protocol with a description of their findings. It happens in various, often uncomfortable circumstances. The protocol is a prerequisite for the next steps of the process of reimbursement.

Use cases

Non-addressed prints distribution company

The company delivers leaflets and promotional newsletters to houses and flats. Its clients are usually trading chains (like supermarkets or drugstores). The reports on the delivery performance are based on the information acquired by the field agents, controlling predefined spots.

Before deploying cHow

Paper forms, filled by the field agents and sent over mail.

After deploying cHow

Field agents work with a mobile application and use it to report the current situation. The time needed for reporting is cut in half.

Labor costs Performance

At the HQ, workers entered the data from the forms into computers. Aggregate data for a given month are available only by the beginning of the following month.

The management is able to monitor the data in real time. They are therefore able to take corrective action.

Labor costs Real-time monitoring Reaction to events

Task distribution among the field agents was a manual job. Modifications in the course of the month were difficult.

Work planning got flexible - the field agent can be informed instantly about new tasks, which in turn are dependent on the current situation in his or hers designated area.

Planning Work management Reaction to events

To have any information on the distribution quality, the customer needed to involve own employees to perform field checks together with the distribution company agents.

The companies using the distribution services can also monitor the distribution performance in real-time which serves as a quality assurance for the commissioned work.

Labor costs Credibility

Use cases

Petrol station chain

Company’s internal auditors make routine visits to the petrol stations. After each of these they report numerous aspects - the execution of promotional activities, cleanliness, supply etc. The data in these reports - the Station Assessment Sheets - are conveyed to the appropriate departments within the organization so they can take corrective actions. The aggregates are used by the management, overlooking the situation within the whole chain and making strategic decisions.

Before deploying cHow

Regional managers filled the Station Assessment Sheets on paper or using their laptops, whichever they preferred. The complete sheet was sent over e-mail to the HQ - to many employees of different departments.

After deploying cHow

Regional managers use the mobile application to fill the Station Assessment Sheets.

Labor costs Performance

At the HQ, the employees of different departments extracted relevant portions of the Station Assessment Sheets. The overall scores were entered into the computer system since they were linked to the bonus system.

The management is able to view the data in real-time in the online system. They see only the relevant portions so they don’t have to filter out the data. A space for corrective actions emerges. There is a possibility to demand additional checks in the areas requiring attention.

Labor costs Real-time monitoring Reaction to events

The regional managers travelled over routinely designated routes. They were calculated with not with the controlling demands, but with route optimization in mind.

Work planning became flexible - the regional manager can be instantly notified about the new tasks. They work where it is required, not where they happen to be or travel.

Performance

The management was being given numerous reports - each focused on a specific are, i.e. bar, fuel and car wash, HR (including training purposes). To get an all-round view they needed to compile all the results from all those different reports.

The management support data is available online. Getting the required reports is intuitive, quick and involves by far fewer employees

Planning Work management Reaction to events Labor costs

The ease of reporting short pieces of information allows for asking the regional managers to monitor the level of prices on the competing stations. They report it using the application, the HQ can use the data in real-time.

Additional information

Use cases

Insurance company

Insurance experts, having inspected a damaged object that is a subject of an insurance procedure (i.e. a crashed car), fill a protocol with a description of their findings. It happens in various, often uncomfortable circumstances. The protocol is a prerequisite for the next steps of the process of reimbursement.

Before deploying cHow

Paper forms filled by the experts at the inspection site. Sent in paper form or scanned and emailed to the HQ.

After deploying cHow

The experts work with the application and fill protocols online. The time of delivery of the protocols to the HQ is cut by 70%.

Labor costs Performance

At the HQ, the employees entered the forms into a computer system.

The management is able to see the incoming data in real-time, being given a chance to intervene if required. The operational staff may carry out the usual steps immediately after receiving the inspection form.

Labor costs Real-time monitoring Reaction to events Customer satisfaction

Assigning tasks to the experts was a manual process, difficult to modify once completed.

Work planning became very flexible - the expert can be notified about new tasks and alterations to the existing ones, i.e. when the client warn about being late to the inspection site.

Planning Work management Reaction to events

How we do it?

cHow is a complex solution which we fit to your individual needs and implement in your company as a customized product with your brand's name.

Old data has no real business value.

Old data has no real business value.

At the pace the world moves today, if your data isn’t real time, it’s has little business value. That’s why cHow strives for accuracy and speed that gives you an advantage on the competitive market.

Everything you need to know.

Everything you need to know.

Sometimes the meta-date is as crucial as the data itself. That’s why cHow offers geo- and time-stamped photos of every collection point, making the data as solid as your methodology.

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